Privacy Policy

4PAWSHFX ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit 4pawshfx.ca or use our services. This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Nova Scotia privacy legislation.

1. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

• Name, email address, and phone number (contact forms, bookings)
• Dog's name, breed, age, vaccination records, and behavioural history
• Billing and payment information (processed securely via GoDaddy Payments)
• Emergency contact details
• Messages and inquiries submitted through our contact form

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on site, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Process bookings, purchases, and payments
• Communicate with you about your bookings, orders, and inquiries
• Provide safe and appropriate care for your dog
• Send service reminders and follow-up communications
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (only with your consent; you may opt out at any time)

We will not use your personal information for purposes other than those listed above without your consent, except as required by law.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service providers: Third-party vendors who assist us in operating our website and processing payments (e.g., GoDaddy), bound by confidentiality agreements.
• Veterinary care: In an emergency, we may share your dog's information with a veterinarian to obtain necessary treatment.
• Legal requirements: When required by law, court order, or government authority.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Client records related to dog care services are retained for a minimum of two years. You may request deletion of your information at any time (see Section 7).

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment information is processed through GoDaddy Payments and is not stored on our servers.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function (e.g., shopping cart, session management).
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). These are only set with your consent.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

7. Your Rights

Under PIPEDA and applicable Canadian law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for non-essential uses of your information
• Request deletion of your information (subject to legal retention requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us using the details in Section 9.

8. Third-Party Links

Our website may contain links to third-party websites (Facebook, Instagram, Yelp, YouTube, NV-Neumann Vizslas). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted at 4pawshfx.ca/privacy with the date of last revision. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions, requests, or complaints: